Senior Software Engineer
SubscriptionPro · Hybrid - Dhaka, Bangladesh
May 2026 – Present
- Own a multi-channel AI concierge platform for the European luxury-travel market front to back: the agent loop, the retrieval and memory layers, the channel integrations, the operator console, and the AWS infrastructure under all of it.
- Built the agent loop in-house rather than on a framework, and the MCP tool layer it calls through, with tenant scoping enforced at the protocol layer so a tool call cannot cross a tenant boundary.
- Built the supply side the assistant depends on: partner and provider integrations, sourcing, ranking, and CRM sync, so a recommendation resolves to something actually bookable rather than to plausible text.
- Hold one continuous conversation per client across WhatsApp, email, voice and web, over per-tenant memory and embeddings isolated on PostgreSQL and pgvector behind async FastAPI services.
- Built the data-privacy layer and run the EU-resident infrastructure: AWS ECS Fargate provisioned with Terraform, KMS-backed secrets, and per-subject GDPR consent enforced in the data model.

